Refund policy

You have fourteen days to return an item. The reflection period starts at the time of delivery of your order.

Request your return through your account: open the order, select the items you want to return and state the reason. You will receive a confirmation by email right away. Once we approve the return, you will receive a second email with your return number and the return address. Include the return number on or inside the package.

Returns are also accepted in our store at Dorpsstraat 3 in Bergen. Bring your order confirmation.

If you have any questions, you can reach us during opening hours on +31 (0)72 581 20 12 or at support@camelotfashion.nl.

Return shipments are at the expense and risk of the returner.

Return items will not be reimbursed and / or exchanged if:

- Original brand, price and / or security labels from the item have been removed and / or moved.

- Any packaging of the article is damaged and / or missing and / or incomplete.

- The article has been worn and / or washed.

- The article shows signs of use and / or wear.

- The item has stains and / or perfume / smoke odor.

- Shoe soles are damaged.

- The article is damaged and / or you have tried to repair the damage / defect yourself.

- The prescribed use and washing instructions of the article have not been followed.

Important information for orders outside the EU:

Deliveries to countries outside the EU may be subjected to additional fees (tax, customs, import duties) by local governing authorities. These fees are not included in our services. In addition, we are not responsible for any lost, damaged, or wrongly delivered packages by the carriers as we only function as an intermediary between our customers and the carrier.